Get help with CabRank.
We aim to respond to every support enquiry within one Australian business day. The right contact depends on who you are and what you need. Pick the one that fits.
You’re a lawyer or firm administrator using CabRank
Account questions, billing, handoff setup, claiming or releasing referrals, profile and notification settings, anything else relating to your firm’s use of CabRank:
Include your firm name and the email address you sign in with. If your question is about a specific referral, include the CabRank reference (looks like CRC-LEAD-YYYYMMDD-XXXXXX or your firm’s booking reference, e.g. GTC617130).
You booked a consultation through cabrank.legal
If you paid for a one-hour legal consultation through cabrank.legal and you have a question about your booking — what happens next, when a lawyer will call, refunds, or anything else:
Include your booking confirmation reference (in the email we sent at the time of payment).
Once a lawyer has claimed your referral, they will contact you directly. If you haven’t heard from a lawyer within 24 business hours of your booking, write to us and we’ll chase it up.
Security or privacy questions
For security questions, vulnerability disclosures, privacy requests, or data deletion: see the dedicated pages below.
- Security at CabRank — hosting, sub-processors, encryption, incident response, vulnerability disclosure path, patching SLAs.
- Privacy Policy — how we handle personal information, your rights, cross-border disclosure, retention, deletion.
- Vulnerability reports: security@platfirm.ai
- Privacy / data-deletion requests: support@platfirm.ai
Press, partnerships, or sales
For press enquiries, integration partnerships, or sales conversations about CabRank for your firm:
Our response commitment
- Acknowledgement: within one Australian business day of receipt for all support enquiries.
- Substantive response: typically within one to three business days, depending on the nature of the question. Complex issues may take longer; we’ll tell you if so.
- Hours: Australian business hours, weekdays excluding public holidays. Urgent enquiries arriving outside business hours are picked up the next business morning.
- Outage or platform issue: we’ll communicate via the affected firm administrator’s email and (for material incidents) post a notice on this page.
Postal contact
Platfirm AI Pty Ltd
Level 17 & 18, International Tower 3, 300 Barangaroo Avenue, Sydney NSW 2000, Australia
ACN 679 859 744 · ABN 24 679 859 744